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COVID-19 Update

Destiny Support Care COVID-19 Update

Covid-19 badgeThe outbreak of COVID-19 presents one of the country’s most significant challenges in recent years. We understand this is an extremely worrying time for everyone, not least for the older and more vulnerable members of society and their loved ones.

At Destiny Support care, the safety and wellbeing of our Clients, Caregivers and employees is always our top priority. With the Coronavirus outbreak now declared as a pandemic, we understand how concerning this time is, particularly for those with loved ones who may be more vulnerable to infection.

We are following the Government’s guidance on delivering home care during this time to ensure that we are minimising the risk of spreading the illness whilst still providing our vital service to clients so that they can stay safe and well at home.

We want to reassure our Clients and their families that we are taking proactive steps as discussed to ensure we have controls and contingency measures in place to help protect Clients and employees as best as we can. We are working closely with the relevant authorities, and care regulators and are monitoring the situation as it continues to develop. We are also providing regular updates to our Caregiver teams, who have all received robust training on infection prevention and control with the best interests of our Clients and employees always front of mind.

Monday 23 March, the Prime Minister announced that the nation should stay at home in order to reduce day-to-day contact with other people. This has been put into place to reduce the spread of Coronavirus and the number of people becoming infected. During his address, the Prime Minister introduced three key measures:

  1. Requiring people to stay at home, except for very limited purposes or for those classed as key workers
  2. Closing non-essential shops and community spaces
  3. Stopping all gatherings of more than two people in public


We are also advised that if any of the staff or a member of their household have these symptoms, which is a continuous cough and/or high temperature, however mild, we advise they stay at home and do not leave their house for 14 days from when the symptoms started.

Due to the impact this might have to staffing in the healthcare settings, we will want to make you aware that we may have to refer to the contingency plan in your care plan/ discussion to provide limited essential care. This maybe limited visit to provide basic care to protect everyone especially our vulnerable clients. There’s no doubt that the coming weeks and months are going to be challenging. As discussed with you / Nok/ family member, we are requesting we work together in this unprecedented time to continue to deliver safe care and also your understanding at the times we may have to change your care plan temporary due to the daily situation we may face in our service delivery.

Social Distancing

We are requesting that in order to protect the community and reduce the spread of this virus, if any member of your household has been advised to self-isolate, they should aim to stay in a well-ventilated room with a window that can be opened. Try to keep the window open as much as possible to enable ventilation and air flow as this will help to keep clean air moving through your room.

Try to separate themselves from other people in your home and keep the door closed. If you cannot stay in a separate room aim to keep 2 metres (3 steps) away from the other people in your house. We understand that this can be particularly difficult for parents of small children, people with other caring responsibilities or those living in studio apartments, for example.

During care visits, we request that people self-isolating should please stay away from healthcare professionals during the care visit.

Our staff receive comprehensive training in infection control and are strictly following industry guidance from the UK’s Public Health Authorities and World Health Organisation.

In line with the latest Government advice all our staff are working hard to minimise the risk of transmission through safe working procedures. This includes the use of personal protection equipment (PPE) as needed. PPE includes the use of masks /face shield, aprons, gloves when delivering care.

As key workers, we can and will continue to serve the most vulnerable in our communities so they can remain living safely in their own home. We are continuing to follow the Government’s guidance and we will remain in close contact with our Clients and care teams to keep them informed of the situation as it unfolds.

There’s no doubt that healthcare services face a period of uncertainty. But it’s important to remember that this period will pass if we work together following and adhering to guidance on NHS and public health England.

We will update you on changes as the situation is rapidly changing and, on the steps, we will be taking to keep up with the changes.

While no one can predict the future, there is one thing I am certain of—Lets be positive we will come through this challenging time stronger than ever.

If you have a specific concern about your care needs or the needs of a family member, please contact your local office directly and they will be more than happy to reassure you.

Our Coronavirus Policy

coronavirus policy

At Destiny Support Care, we want to ensure that all our employees and clients remain as safe as is possible during the ongoing Covid-19 outbreak, and to do so we are introducing some company-wide protocols and procedures. These will be updated frequently as the pandemic spreads.

This virus is most contagious when the first symptoms show and for two or three days afterwards, so it’s important that you follow this policy and NHS guidelines in order to protect ourselves and our clients.

Although people of all ages can get coronavirus, those of us who are elderly or have pre-existing medical conditions such as asthma, diabetes, or heart disease are at higher risk of becoming severely ill if we contract the infection. Since these categories will include many of our clients, please ensure you follow this policy fully.

If you experience any of the below symptoms, you will need to stay at home for 7 days.

A high temperature (this means you feel hot to touch on your chest or back you do not need to measure your temperature),


A new continuous cough (this means coughing a lot for more than an hour, or experiencing 3 or more coughing episodes in 24 hours. If you usually have a cough, it may be worse than usual)

If you live with someone who shows these symptoms, you’ll need to stay at home for 14 days from the day the first person in your home started having symptoms.



From this point, we would always ask all employees to observe the following policy, whether you are at work or not. If we all do so, all the time, we have the very best chance of not catching the infection ourselves and not spreading the infection to our clients. Additionally, we have created a Ways of Working Policy for specific instances when a client or carer is showing symptoms of coronavirus.

  • Wash your hands and wrists and do so frequently, as often as you judge as reasonable.
  • Please stop shaking hands with anyone, anywhere, whether at work or not.
  • Avoid hugging and kissing anyone apart from your immediate family. Why not do an elbow touch or air high-five instead?
  • Do not share cups or water bottles.
  • Please take your temperature at the start and end of each day.
  • Do not share cutlery or crockery without thorough cleaning first.
  • Please, always and without exception, wear face shield, new disposable gloves and a plastic apron every time you visit a client. Doing this is perhaps the biggest single thing we can all do to reduce the risk of infection. Also, don’t forget to bag and bin all used Protective Equipment.
  • Please wash your uniform every day. This again will reduce the chance of cross infection.
  • Please refrain from touching your face, nose and eyes as far as is reasonably practical. Why not try and have a competition with your family and friends to see who can do this for five minutes?
  • Clean working surfaces as frequently as possible with the correct anti-bacterial solutions, especially in areas with a high general use.
  • Refrain from using other peoples’ telephones and ensure that you clean your own phone(s) frequently.
  • Clean keyboards frequently, especially if hot desking. Try to use your own equipment if possible.
  • At the point of entry and exit to any building and anywhere else that many people will have touched surfaces, please use disposable gloves and dispose of it safely.
  • Unless absolutely necessary, don’t meet in large groups. What about using Skype, FaceTime or similar options instead?

Let’s stay safe and look after each other.

Let’s stay safe and look after each other.